Staybridge Suites Houston I-10 West-Beltway 8, an IHG Hotel

The hotel is charging a security deposit without explanation and then being rude when I tell her that it’s fine but just tell me in the process. They apparently have a sign that states $100 deposit, but they charged me $50. It did not add up for me, but then the receptionist was just unfriendly about it. Then I went to my room and unpacked. I had to work for little while, when I wanted to use the bathroom none of the lights in the bathroom were working. I called the front desk, and the same lady just told me "You have to come to the front desk and I'll give you another room". No apologies for the issue or inconvenience on my side. She gave me another room and 'of course' it was right next to the elevator. (Something that I have my profile to avoid). Room wasn't clean, the bathroom could have used more attention. AC was rattling loud. But I did not wanted to complain about it, given the unpleasant encounters so far withe front desk. Wanted to watch some TV and guess what? No remote. Called the front desk again and the similar lapidary answer. 'We don't have spares, but you can come down and get the one from the breakfast area. Again, no apologies, offering to bring it upstairs, no nothing. Very disappointing. Next day breakfast was good and the area was well maintained by the lady that worked that morning there. Overall, probably not coming back - Given the choices in Houston... They should do better.

This is an excellent hotel for the price. Conveniently located and with ample amenities, it's a great option for all kinds of travelers. One of the highlights of the Staybridge is that all the spaces are suites, and come equipped with a basic kitchen. This means full fridge/freezer, two-burner stovetop, basic utensils, even a dishwasher. This is GREAT to be able to fend for yourself. But there's a lot more included - there's a hot buffet breakfast every morning, included in the room price, and a "reception" Monday, Tuesday, and Wednesday evenings, which is good enough to be your dinner. Free gym, free laundry facilities on site. Free parking. Free wifi. A lovely outdoor hangout space with a pool, fire table, comfy seats, etc. Really very very good. A few downsides: We couldn't hear other patrons through the walls, but we could through the floor/ceiling, and we were unlucky enough to be under a person who really stomped around at odd hours. Don't be that person, folks, it woke us up multiple times as early as 3:30am. Then another night, a large group came in and hung out in the courtyard talking at the top of their lungs - until after 3am. For real?! The hotel advertises quiet hours between 10pm and 6am but no one enforced this so it was loud and we couldn't sleep. If you don't catch your door when it's closing, it really SLAMS. I'm sure this is for fire code reasons, but other patrons being inconsiderate on this score too also meant we heard a lot of banging at certain times. We only requested that the room be made up once in a weeklong stay, and the attention was a little sketchy - they didn't empty the trash, didn't replenish the dish soap or toilet paper, and the cleaning products they used were really strongly scented. Some attention to that would be good. But on the whole - we're Staybridge converts! Will definitely use this chain again and recommend it.